Refund policy
Return & Refund Policy — Digital Products
Last updated: December 2025
Thank you for shopping with Wales Education Consulting.
All products in this store are delivered as digital downloads, which provide instant access to the files immediately after purchase.
Because of the nature of digital products, all sales are final.
No Returns or Refunds on Digital Products
Once a digital file has been downloaded or accessed, it cannot be returned.
For this reason, we do not offer refunds, exchanges, or cancellations for any digital product, including:
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eBooks
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Guides
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Templates
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Systems or toolkits
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Downloadable resources in any format
Please review all product descriptions and preview images carefully before purchasing.
Accidental Purchases
If you purchased a product by mistake but did not download or open the file, contact us within 24 hours at:
We will review the order and may approve a one-time courtesy refund at our discretion.
File Issues or Download Problems
If you experience any technical difficulties, such as:
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trouble downloading the file
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corrupted or incomplete files
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formatting issues
Please reach out — we will ensure you receive a working copy of the product you purchased.
Support email: walesedconsulting@gmail.com
Product Questions Before Purchase
Not sure if a resource is right for your school or your classroom?
We’re happy to help.
You can contact us at any time with questions about:
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what’s included
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who the product is for
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how the system works
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compatibility details